Hydor Filter & Ario...Happy Ending

Everything you ever wanted to say about "Zebra luvin", but didn't because you thought everyone would take the mickey! Plus general topics for discussion including everything from what you feed them to your personal experiences.

Post Reply
User avatar
khblock
Obsessed!!
Posts: 150
Joined: Mon Jan 16, 2006 4:40 am
Location: Columbus, GA USA
Contact:

Hydor Filter & Ario...Happy Ending

Post by khblock »

Hi All,

I just wanted to drop a note to let you guys know my experiences with the Hydor.

I moved my Eheim to my new zebra tank and needed a canister filter for my 37 gallon community tank. I had read positive things about the Hydor and decided to give it a try. I purchased a Prime 20 for use of aquariums 25-65 gallon range.

I really like the way it was put together but the darn thing didn't work. According to the red indicator ring (lets you know when its time to clean filter) I had to clean the filter every day or every two days. Two weeks of this and I was not a happy camper. Hydor is an Italian company and I'm afraid the English translation in the manual was somewhat lacking; I thought I had assembled the filter incorrectly. I called Big Al's Online (where I purchased the filter) and talked to them. According to them Hydor has a very low return rate but they were willing to take the item back. I requested to speak to a US Hydor representative before returning the item.

It took a couple of days for the rep to call me back (moving his office). He was very responsive. We went over the assembly of the filter and I had it correct. He asked for the lot number off the box and the filter was somewhat an older model even though I had just purchased it. He offered to replace it. He didn't have the model I had and upgraded me to the Prime 30. Very Nice!!! :D :D He even threw in an Ario Color four as a gift. Needless to say I am very happy with the service and the new filter is working like a top.

I had not seen the Ario and was pleasantly surprised. This aerator works like a dream and puts out a lot of oxygen. As all of us know who have zebra tanks; zebras like oxygenated water and higher temps in tanks rob the water of its oxygen. This solves that problem and this model has a light in it so at night it produces a beautiful column of lighted bubbles. Oh, the air flow is adjustable too. It’s rather big so I buried it in the substrate and hid the top behind a piece of drift wood.

Customer service is somewhat lacking in this modern world of ours. I am happy to report a responsive representative and would recommend these products. Don't get me wrong, Eheim is my preferred work horse choice but for a more affordable alternative you may want to give the Hydor a try.
http://www.blockstyle.com
http://www.bestfriends.com
http://worldwildlifefund.org
http://www.oceanconservancy.org

User avatar
blueblue
Obsessed!!
Posts: 120
Joined: Thu Jun 08, 2006 3:45 pm
Location: Rio Xingu

Post by blueblue »

Great service and deserves our appreciations :)

By the way, i am also interested in the model you are using,
may you please tell me the details? Do you have a photo to share?
Thanks :D

User avatar
khblock
Obsessed!!
Posts: 150
Joined: Mon Jan 16, 2006 4:40 am
Location: Columbus, GA USA
Contact:

Post by khblock »

I didn't know which item you wanted more information on so I'm including links to both products.

http://www.hydor.it/inglese/prime.htm

http://www.hydor.it/inglese/ario_color.htm
http://www.blockstyle.com
http://www.bestfriends.com
http://worldwildlifefund.org
http://www.oceanconservancy.org

Post Reply